Assigning the 'Support' access right

You'll usually want to assign this right at the administration level. However, it's also possible to allow an employee to provide support at the organization level for all underlying administrations.
Go to Employees in your administration settings. Click on the name of an existing employee or add a new one. Check the 'Support' box. At the bottom of the screen, you will then need to complete a few settings to determine when and how guests can reach this employee.

Support settings

Under 'Available for languages', select the languages in which the employee can be contacted.

If you enable 'Available when active', this employee will automatically be available for support as soon as they are logged into BEX PMS. Uncheck this box to enter a schedule instead, with times for support shifts per day of the week.

Enable 'Reachable at a direct phone number' if you want the employee to be called on a different phone number than your administration's general number. If the employee is active in multiple languages, you can also set a phone number for each language here.

Enable 'Reachable at a direct email address' if you want the employee to be emailed at a different email address than your administration's general email address. You can also set an email address for each language if the employee is active in multiple languages.

Widget on your website

If you want to make this support accessible to website visitors that are not actively booking yet, you can add a widget to your CMS website.
Read more: Available employee widget