Review forms

Creating a review form

To create a review form, go to 'Review forms' in the Reservations module. Click '+New' to create a new review form.

Select the segment to which the review form applies. If desired, you can add an introductory text. In this text, you can use several variable tags to display reservation information. Click on a blue variable to insert the correct tag into the text field.

Add questions

Add the questions you want to ask the guest. You can add translations for foreign guests using the flag icon. Determine the type of answer the guest can give to the question. 'Rating' is a number score, a short or long text is an open text field, and Yes/No is suitable if you want to ask a closed question. It is also possible to add an extra 'Not applicable' answer option.

You can add multiple questions to your form using '+add another'. When you save the form, a preview will be shown.

Changing the order of questions

You can adjust the order of the questions by dragging and dropping them, use the 6 dots in the bottom right of the question block.

Sending the review form

Guests can access the review form after check-out in two ways: by email, or in their guest portal. The review form is always available via the guest portal, regardless of whether you also send it by email.

Sending review form by email

To email the review form to guests after check-out, activate the template 'Review form after checkout'. You can edit the text in the template as desired.

Finding the review form in the guest portal

After check-out, guests see a 'Share your experience' card on their reservation in the guest portal. They click 'Rate and review' to open the review form. Once the guest has submitted a review, the card shows their answers instead.