Postponing or sending reminders for overdue invoices

To give a debtor more time to pay without receiving further reminders, you can extend their payment term, i.e. postpone a payment deadline. For other overdue invoices you can send reminders in bulk.

Go to 'Payment installments' in the financial module. This is an overview of all overdue and not due yet payments according to the sent invoices and set payment policies.

In the tab for overdue payment installments, use the filters to create a list of relevant installments.
Use the checkboxes to select multiple items.
Click either the 'Postpone' button to enter a new date as the new payment deadline, or use the 'Send reminder' button to send reminders or a final notice.

Opening an individual overdue invoice from the 'Invoices' overview also allows you to postpone it or send a reminder.

Sending reminders is not fully automated, because occasional delays in online payment processing or pending bank transactions can be the reason unnecessary reminders are sent.

Find yourself often postponing overdue payments?

This is a sign that your administration’s default payment terms or payment policies need to be adjusted.