Processing channel settlements

For some distribution channels, you send out channel invoices for amounts paid by the guest through the channel. Most channels will collate multiple of these channel invoices into one payment. Use channel settlements to book the received amounts back onto the individual reservations where payment is due.

Usually, the payments you receive from a channel cover more than one reservation / channel invoice. With channel settlements, you can easily divide and book that payment correctly on the relevant reservations.

Go to channel settlements in the Financial module.

  1. Click the name of the relevant channel. You’ll see a list of reservations made through this channel, for which the channel invoice is as yet unpaid.

  2. Under 'Amount to be settled', enter the total payment amount you received from the channel.

  3. Use the reservations filter to match the reservations to the channel invoices covered by the total payment.

  4. Click 'Select reservations'.

  5. For the reservations matching your filter, the 'Received' column has now been filled with an amount matching the 'Total remaining', ensuring that the difference is zeroed out.

  6. If the total payment amount received is correct for the selection of channel invoices, all differences should be zero.

    • If the totals do not match up, check whether all channel invoices in your selection are actually included in the channel payment. If this does not solve the problem, contact the channel to sort out the differences together.

  7. After checking for accuracy, you can book all these payments onto the individual channel invoices in one go, at the bottom of your screen.

  8. The default payment method is 'Bank transfer', and the default payment date is set to today. Both are editable before you click 'Book payments'.

The selected channel invoices are now marked as paid.