When booking their stay, guests enter their personal data. This data is gathered in the guest list. Which data is asked of your guests, is determined in the administration settings.
Go to Administration settings > Guests to set up which data is asked of your guests during booking. Read more about requesting additional data in the guest list: Administration settings for guests
Adding information to the guest list
If guests have not managed to enter required information when booking or through the customer portal, you can help them by adding data directly into the guest list or resending an email asking them to add their details themselves.
Open the correct reservation. In the reservation block you'll see 'To check', followed by several green or red icons. Click the icon of the person. This will take you to the page where you can enter the requested details of the guest(s). Use the button 'Resend request to complete guest list' to resend the template to the email address of the booker if you want the guests to enter their details themselves.
Click 'Save' when you are done.
If desired, you can export the entered data to a CSV file or view it as a PDF.
Note: If you are using the guest list to request a guest's passport number, the passport number will become unreadable after the departure date. Only employees with a Manager role will still be able to access it.
Adding guest list information to a group booking
Entering data in a guest list within a group booking follows the same process as described above, once you have accessed the correct reservation. Open the relevant group booking, and click on the desired underlying reservation on the right-hand side.