Booking.com: installation & settings

With our Booking.com integration you can access one of the world’s largest travel marketplaces to offer your accommodations internationally.

In our App Store you can read more about what Booking.com can offer you.

How to install the app?

Once logged into your Booking Experts PMS, go to the App Store in the light green menu bar. To do this, click on the market stall icon. Type 'Booking.com' in the search bar and click on the appropriate result. You are now on the app's detail page. Click the green '+Install' button to install the app.
In the next screen, you can see what information is read and sent by Booking.com. At the bottom of this page, you will link your administrations. Check the 'Access' box for each administration for which you want to apply Booking.com. Then click 'Install' to authorize the app.

Accommodation agreement authorization

Next, you will be asked whether you already have an accommodation agreement with Booking.com. If the answer is yes, enter your Legal Entity ID, which can be found in your Booking.com account, and the associated contact email. If the answer is no, enter your contact information to request one. Click 'Save' and go back to the app.

An accommodation agreement is the agreement between your organization and Booking.com. If you did not already have one, set it up before taking the next steps. Booking.com will have sent an email to the email address you entered, don’t forget to check your spam folder. Read more about Booking.com’s accommodation agreement and primary account.

Complete the settings

In the Booking.com page in your PMS App Store, click the button 'Booking.com properties' to start completing your settings.

Connect with Booking.com

First, connect with Booking.com using the corresponding button. Use the login credentials of your Booking.com account, or create a partner account if you do not have one yet. If you create an account here, be sure to use the same email address you entered to request an accommodation agreement during installation of the app.

Add properties

A Booking.com property corresponds to a single location site, which can contain either a single Room ID (accommodation) or several Room IDs (accommodation types), depending on the property type. More than one Booking.com property can be set up for the same BEX administration.

Click the second button, '+ Booking.com properties', to set up a property for one of your BEX administrations. Enter your Property ID or create a new one, and connect the administration.

If you are creating a new property, you’ll have to specify what kind of Booking.com property.

The choice you make here is relevant to how you want to set up your Booking.com listings!

  • Select 'Hotel', 'Camping' or 'Holiday park' if you want to offer multiple BEX types (Room IDs/listings) on the same main address (BEX administration address).

  • Select 'Apartment', 'Villa', 'Holiday home' or 'Chalet' if you want to offer a single BEX type with a single object (one Room ID/listing) on its own address (the BEX type address). It is possible to create more than one of these single-type properties, each with their own address, as entered in the PMS type settings.

  • If you have already created a 'Holiday park' property to manage multiple types together, you can still create an additional 'Chalet' property to manage a type with a single object separately.

Pricing

To make an informed choice between Booking.com Collect and Booking Experts Collect, read this article: The difference between Booking Experts Collect and Advertiser Collect

  • You can choose to advertise with the basic rent prices as set in your PMS. This means you have to manage your (mandatory) extras/costs separately, either from your Booking.com account or through content synchronization of costs & taxes.

  • If you use all-in prices, these are based on your basic rent plus mandatory costs as set in your PMS. Content synchronization of costs & taxes does not affect all-in prices, except that the mandatory cost names are listed as 'included in all-in price'.

Content synchronisation

Determine which information is automatically and regularly synchronized between your PMS administration and your Booking.com listings. The default is to send room type details, facilities, and contact details. There are quite some optional content synchronizations, read more to find out what these entail: Content synchronisation for Booking.com

To conclude, check the currency you want to use and the safety margin. This safety margin is a buffer that reduces the chance of double bookings. The default setting is 1, you can leave this setting as it is. Click 'save'.

View property management page

Click the Property ID to view the details for the connected property. All the way at the top, you see a button 'Property check' and an ellipsis menu. These are the actions available for this property.
Read more here: Booking.com property actions

Add your BEX types

At the bottom of the property page, click the button '+ Connected type'. Here, you have the choice to link existing Booking.com room IDs, or create new ones.

Linking existing room IDs

All room IDs currently created in your Booking.com account will be shown. You need to link each of these to the corresponding type as present in BEX PMS.

Create new room IDs

Use the quick select and checkboxes to indicate the types for which a new room ID needs to be created.

There are several actions you can take via the ellipsis menu behind each room ID.
Read more here: Booking.com connected type actions

Add a rate plan

First, you need to create rate plans in your Booking.com account. Then, apply them in this integration app using the button '+rate plan' in the property page.

Currently, it is not yet possible to create rate plans directly from your PMS environment.

If you created new room IDs in the previous step, the default rate plan is linked to your types. If you linked existing room IDs, the rate plans they were already connected to in your Booking.com account are shown.

After creating a new rate plan, use the button '+rate plan' to select it and link the right types to it. You can also set a price factor for each rate plan. This works in the same manner as described here: Edit the price factor of a channel

Cancellation policies

If you chose to synchronize cancellation policies when you set up content synchronization earlier, you’ll be able to manage your cancellation policies from your property page.

  • Use the button 'Synchronize cancellation policies' to show and connect any cancellation policies you already had in your Booking.com account.

  • If you create a new cancellation policy or edit an existing one, use the same 'Synchronize' button to push the changes to Booking.com.

Check-in methods

If you chose to synchronize check-in methods when you set up content synchronization earlier, you’ll be able to manage your check-in methods from your property page.

  • Use the button 'Synchronize check-in methods' to show and connect any check-in methods you already had in your Booking.com account.

  • If you create a new check-in method or edit an existing one, use the same 'Synchronize' button to push the changes to Booking.com.

The first check-in method becomes the primary. This one can be edited, but not deleted.

Any additional check-in method is an alternative. These can be edited or deleted.

Making your listings bookable on Booking.com

After going through alle the steps above, use the 'Property check' button. It will tell you whether there is anything preventing you from opening your property on Booking.com to make it bookable. If all requirements are met, use the ellipsis button at the top of the page and click 'Open property'. Once successful, your Booking.com integration is live and reservations can be made.

Inbox module

As soon as this integration is fully set up and ready for use, you can also start using the inbox module.
Read more: Inbox module