Getting started with auto emails
With auto emails, you can automatically send emails to your guests via the PMS. Think of arrival information, to be sent a certain number of days before arrival. By using different filters, the emails can be broadly applied.
The recipients of auto emails are your guests; future, current, or recent.
This may also include owners who have made a reservation for themselves. To send a message to owners regardless of whether they have their own reservation, use a reception message or see if there is a template that meets your needs.
A new auto email
To set up and manage auto-emails, go to your administration settings, and click on 'Auto emails'. Read more: Create a new auto email
Filters in auto emails
An auto email has many different filter options, in order to send a suitable message for many different scenarios. Read more: Auto email filters
Test and check auto emails
After setting up an auto email, try out whether it actually looks as you intended before you activate it. You can also check which reservations have actually received an auto email after activation. Read more: Testing and checking auto emails
Managing auto emails
From the auto emails index, easily manage all your auto emails. Uncheck the 'active' box to ensure that an auto email is no longer sent. Click the name of an auto email to see its details, to edit it, or to delete it.
Examples of auto email applications
First read about how to create a new auto email and the available filters, to better understand the suggested settings of the examples below.
For more detailed sample texts, read: Examples of auto emails
Auto email to inform guests of the door code of their cottage.
Use the email variable 'Code for access to object' {{ reservation.access_code }} in your message. Minimal send time: the check-in time, or just before. Send time: at arrival date. Filters: only the types that have an electronic lock. Also exclude the channel 'Owners', because your owners have their own code.
Auto email to encourage guests with a cottage on the waterfront to rent a rowing boat
Send time: +/- 14 days before arrival date. Filters: objects with the label 'on the waterfront' or the amenity 'jetty'. Also exclude reservations with booked extra 'rowing boat', after all, you don't want to send this email to people who have already booked a rowing boat.