BEX CMS

Pages

Creating a page layout is done by adding different sections, and adding content to those sections. There are various specialized sections available.

Different sections and their use

Organize page

Edit language variations of a page

Publication and de-publication date

Locked pages

Creating an Article

Events

Facilities on your CMS website let your guests know what they can do in your park and your surrounding area. Think, for example, of a swimming pool your guests can enjoy or a theme park nearby.

Facilities in the CMS

Sharing a link to Search & book search results

Easily position content with various widgets

Widgets

Create an appealing overview of the different locations or parks of your subsites for your website visitors. 

Highlighting subsites in a section

Search & Book

Filtering in the Search & Book

Search & Book - Creating range filters

Search & book - Edit type page appearance

Search & book - Sorting order of multiple holiday parks in Search&book

Summaries

You can highlight amenities from your BEX PMS on your BEX CMS website. They are then displayed in the Search & Book overview.

Highlight amenities in the Search & Book

Search & Book - Set special periods

Search & book - Packages

Search & book - Discounts

Search & Book settings

Manage and send commercial emails to guests

Email campaigns

Campaigns is the CMS direct e-mail marketing tool that you can use to send targeted messages to predefined audiences, and to track the efficiency of these messages in statistics. BEX Campaigns replaces the email campaigns.

Getting started with Campaigns

Segments are the basic contact groups that you use to define your audience later. A single contact is usually present in multiple segments.

Segments for Campaigns

Import and manage contacts in your CMS as recipients of your Campaigns messages. There are four different ways to add contacts, during which you can create various segments. Segments are the basis for your audiences.

Add and manage contacts for Campaigns

For every (type of) mailing you want to send via Campaigns, you define an audience. You do this by choosing a consent basis and a combination of segments.

Creating and managing audiences for Campaigns

With Campaigns, you create and send targeted mailings and messages to specific audiences. Using layouts and content blocks, you ensure that each message is tailored to what you want to achieve.

Creating a Campaigns message

View the statistics for each sent Campaigns message in your CMS to see how successful your message has been.

Statistics and results of Campaigns

Sales

Price prefixes

Pricing scheme

Channels

Pricing in the CMS

Advertised price

Price types

Edit property list

Linking Pipedrive to the CMS

Add object

Manage content that can be shown in widgets

Content

Creating navigation menus for your website

Creating a pop-up

Create redirect

Stickers

If you want to use the same content block on multiple pages, make it a template. That allows you to easily add it to any page, using the template section.

Templates in the CMS

Forms

Media

Brand expressions through colors, fonts, logos, and more

Appearance

Headers

Footers

Color Schemes

Themes

Settings

The new cookie banner

Media - Social media

Slideshow

Labelling facilities

Find and replace content

Manage the (automatic) translations of your website

Translations

Search for any helpful articles to find an answer to your question

www.bookingexperts.com

Developer Portal

Updates

Onboarding

What you need to know before starting the onboarding process

Before you start

Welcome to Booking Experts! Here you can find an overview of what happens next and how to start with your BEX PMS.

Starting with Booking Experts

Log in to your Booking Experts account in one of the following ways: with an email address and password with MFA, or via SSO through a Google or Microsoft account.

Log in to BEX PMS or CMS

The user role connected to your account determines how you interact with BEX PMS. You can be an employee working for a single or multi-park organization, an owner who rents out their accommodation, an executor or contractor who performs maintenance or provides services, or even a travel agency booking holidays for your clients. For BEX CMS, there is only one user role.

User roles within BEX PMS and CMS

The light green upper part of the menubar focuses on options regarding the account details, updates of Booking Experts, or reception messages.

Menubar in the BEX PMS

Every employee who uses the Booking Experts system has their own profile within the software. This is setup during onboarding or when a new colleague needs to be introduced to the system.

Adjusting your profile

Tools to help you in the onboarding process

Checklist and Academy

About the safety of your and your guests' data

Privacy and security

Modules

About data transferable from other systems

Importing data

Organization and administration settings

All organizations with multiple administrations have an Organization overview. In this overview, as an organization manager, you have insight into the bundled data of all administrations.

Overview for organizations with multiple administrations

What you need to know about setting up accounts for your employees

Employee settings

Brand and appearance

Central management of terms and conditions

Terms & Conditions

Domains

Setting up objects

Amenities

Individual objects and the types they belong to

Types and objects

Media content

Set up your pricing and business finances

Prices and finances

Important financial settings

Rental prices for various types and periods of time

Price lists

Add cost items for add-ons and separate fees

Costs

Setting up CMS

Switching between BEX PMS and BEX CMS

As a park manager, you can create CMS accounts for employees and manage their rights.

Access rights for CMS users

Tools

Site settings

Website pages

How reservations are made through your website

Brand appearance

Offering holiday homes for sale on your website 

Sales module

If you are using both ParcVu and BEX CMS with the sales module, you can connect the two to easily generate prospects out of interested website visitors. Set up a form on your CMS website to ask for the details needed to create a prospect in ParcVu.

Connect to ParcVu using a form

All day-to-day actions necessary at your reception

Daily use of PMS

Dashboard

Getting started with the reservations module and reception messages

Reservations and messages

BEX PMS

Planboard

Select an available date range directly at the correct object by clicking and dragging, or first create a shortlist of objects using the filters at the top of your planboard.

Making a new reservation via Planboard

The planboard settings are accessible through the 'Settings' button in the top right of the planboard screen, next to your account name.

Planboard settings

The planboard legend is accessible through the 'Legend' button in the top right of the planboard screen, in between 'Hotkeys' and 'Settings'.

Planboard legend: what it all means

The planboard filters can be used to find certain reservations, or to narrow down the availability for a new reservation.

Available filters for the Planboard

Convenient keyboard shortcuts that may make your work easier.

Hotkeys for Planboard

Click on the relevant reservation in the planboard, and the detail view will open on the right. At the bottom of this view, under 'actions', you'll see today's date and time and the button to either check in or check out this reservation.

Checking guests in and out via the Planboard

Using the PMS planboard, you can easily move a reservation to a different object, or make two reservations switch places.

Move or swap a reservation in the Planboard

A cluster is a combination of multiple objects, which are treated as a single object in the Planboard.

Cluster reservation in the Planboard

Planboard - Date selection

Planboard - Order of objects

Planboard - Switching between administrations

Planboard - View reservation

Planboard - Search function

Planboard - Opening and closing

Planboard - Display mode, colours and symbols

Settings that apply to your entire organization

Organization settings

A label alerts the user to important matters concerning the various modules and data within the PMS. For example, you could give the label 'loyal guest' to guests who have stayed for the fourth time, or the label 'renovated' to objects that have been refurbished. You can create these labels yourself and give them a desired colour and emoji.

Purpose of labels

Special periods are used in Statistics, Price lists and in the Search and Book. Examples of special periods are public holidays, local events or holiday periods.

Special periods

Creating and editing Special periods

It is possible to make predefined holidays and bank holidays visible on your website, so guests can click on them or more easily search for availability, for example, during the Christmas period. 

Set holidays as selectable on your website

Employees

Manage the amenities of your types, objects and administrations

Brands

Manage your booking portal and customer portal

Portal settings

For each administration separately, financial records can be locked and closed for accounting purposes. In your organization settings, you can prevent them from being reopened across your administrations.

Preventing closed financial records from being reopened

Settings that apply within an administration

Administration settings

In the administration settings, you can make various choices that determine how your guests enter their personal data and those of their travel companions for a reservation.

Administration settings for guests

Description of the park and its surroundings

Exclude postcodes

Period groups are applied to costs, packages, auto emails and discounts, to determine when these items are valid, active, and/or applicable.

Period groups

Reservation settings

Manage channels through which reservations are made

Channel management

General invoicing and accounting settings

Financial settings

Everything about communicating with guests and owners

Communication

About types, objects, availability and meter readings

Setup

Whether or not a late checkout is allowed, is determined in the settings of the booked type. 

How to set up and recognize a late check-out

How do you indicate whether or not pets are allowed? This is done per object, in the object setup. In the type settings, you can set how many pets guests are allowed to bring, but this only applies if the booked object allows pets.