Refund of products without receipt
When a guest wants to return a POS sale product but does not have a receipt, you can still refund it by performing a transaction with negative product counts.
Go to the POS module to access an open register. Click the button for the product that you are refunding, or use a barcode scanner. You can use the search bar to find the products you want.
On the right is a preview of the receipt. Click on the pencil icon behind the product in the receipt to edit it. Change the number of product items to negative, i.e. if you are refunding two bottles of wine, set the number of bottles on the receipt to '-2'.
At the bottom of the receipt you will see that the total is now also a negative amount. Choose the correct payment method to process the return.
Read more about a regular transaction: Performing a POS transaction
The next screen is the invoice for the refund, which looks just like a regular receipt, but with a negative total amount. If a receipt printer is connected to this register, you can print it. Without a receipt printer, you can download it as a PDF and then print it using a regular printer.
The receipt also states which employee made the refund and when. All receipts are saved and can be found in the 'Receipts' menu.
Once the refund is completed, click 'POS' in the dark green bar again to start a new transaction.