Via BEX PMS, you can set up a customer portal for guests. This is a personal page linked to a reservation, where guests can log in. You can fill this page with widgets to offer your guests additional services and upgrades, and thus generate extra revenue.
The personalised customer portal is accessible to guests as soon as the reservation is confirmed. Therefore, there are already opportunities for guests to upgrade their reservation before check-in.
Cost items as an upgrade
In their customer portal, your guest will see all costs that you have set as 'Selection by guest', and as 'Selectable during booking process and during upgrade' or 'Only selectable during upgrade'.
As long as the guest has not yet checked in, they can still add these cost items. Examples of such cost items are breakfast, a high chair, or an extra towel set.
Additional services via widgets
Via 'customer portal widgets' in your organisation settings, you can create widgets to offer or promote additional products or services. For example, a link to the menu and/or reservation page of your own restaurant, or to an affiliated bicycle rental service.
In addition to your own widgets, there are also a number of standard widgets. Most widgets remain available to guests even after check-in.
Read more: Adding widgets to the customer portal
Setting up a welcome message
To welcome your guests and introduce their customer portal, you can set up a welcome message that is shown to all your guests.
Read more: Welcome message Customer portal
Sharing a link to the customer portal with guests
There are various ways to inform your guests about the customer portal.
You can share the link in an auto email: Link to the customer portal in auto emails
Additionally, you can enable login via your website: Add 'Customer portal widget' to your website