Collecting guest invoices via SEPA mandate

With a SEPA mandate, it is possible to collect deposits or other amounts due from your guests. The booker gives their consent via a SEPA mandate form. You'll also need the booker's IBAN account number.

Activating SEPA mandate

Per administration, you must indicate in the administration settings that the use of SEPA mandates to collect money is permitted.
Read more: Administration settings for payments

Requesting IBAN account number from guests

Ensure your administration has activated the 'Ask for IBAN number of guest' template. Two days before arrival, your guests will receive an email asking them to enter their IBAN account number via the guest portal.

Mandate forms to be signed

Guests must sign a mandate form to give final permission for debiting their account.

  1. For a single reservation:
    Open the correct reservation and click on the button with the three dots in the 'reservation' block. Choose 'SEPA form'. You will see an automatically generated PDF where the known details of this reservation are already filled in. You can print this PDF for signature during check-in.

  2. For all reservations on an arrival day:

    Go to your Dashboard. Above your upcoming check-outs, you can choose a 'Start date'. Select the correct arrival day here. Then click on the 'Export' dropdown and choose 'SEPA forms'. All mandate forms for the reservations on the chosen arrival day will be generated as a PDF. You can print these for signature during check-in.

Collection via bank or accounting software

With the signed forms and the corresponding invoices, you can go to your bank or accounting provider. They will ensure that the invoice is collected on behalf of your administration.