Email variables for auto emails and templates

Email variables are pieces of code you can use in your emails and templates to customise the message for the recipient. Email variables take data from the reservation and apply it to the message that is being sent to the guest. Here, you'll find a list of the most often used variables.

If you come across {{ payment_info }} and {{ reservation_summary }} when editing a template, these refer to the templates ‘Payment info’ and ‘Summary of reservation(s)’ at the bottom of your message templates page.
Templates

Details of your own administration

The data below is taken from your administration settings. These tags may be of use in an email footer.

Variable

Tag

Note

Name

{{ park.name }}

Name of your administration

Address

{{ park.address }}

Street name and number

Postal code

{{ park.postalcode }}

City

{{ park.city_name }}

Country

{{ park.country_name }}

Telephone

{{ park.phone }}

E-mail

{{ park.email }}

Website

{{ park.website }}

IBAN

{{ park.iban }}

Full bank account number

BIC

{{ park.bic }}

Details of the booker

These details are suitable for an email header, greeting, etc.

Variable

Tag

Note

Greeting

{{ booking.greeting }}

Dear *Salutation* *Last name*

Informal greeting

{{ booking.informal_greeting }}

Hi *First name*

Salutation

{{ booking.salutation }}

Mr. | Ms. | Family | Sir or Madam

Initials

{{ booking.initials }}

First name

{{ booking.first_name }}

Last name

{{ booking.last_name }}

Booking name

{{ booking.name }}

Full name

Company name

{{ booking.company }}

Address

{{ booking.address }}

Street name and number

Postal code

{{ booking.postalcode }}

City

{{ booking.city }}

Country

{{ booking.country_code }}

Telephone number

{{ booking.phone }}

E-mail

{{ booking.email }}

Language

{{ booking.locale }}

Date of birth

{{ booking.date_of_birth }}

yyyy-mm-dd

Booking number

{{ booking.booking_nr }}

External booking number

{{ booking.remote_booking_nr }}

Total paid

{{ booking.foreign_total_paid }}

Figure

Is it an option? yes/no

{{ booking.is_option? }}

Boolean, for use in if/else statements

Expiry date of option

{{ booking.option_expires_at }}

yyyy-mm-dd

Cancel reason

{{ booking.cancel_reason }}

Reservation details

With these tags, you can summarise the reservation for your guests, or personalise an upselling email.

Variable

Tag

Note

Reservation arrival date

{{ reservation.start_date }}

yyyy-mm-dd

Reservation arrival date

{{ reservation.local_start_date }}

dd-mm-yyyy

Number of pets

{{ reservation.number_of_pets }}

Figure

Number of babies

{{ reservation.number_of_babies }}

Figure

Number of children

{{ reservation.number_of_children }}

Figure

Number of adolescents

{{ reservation.number_of_adolescents }}

Figure

Number of adults

{{ reservation.number_of_adults }}

Figure

Number of seniors

{{ reservation.number_of_seniors }}

Figure

Number of people

{{ reservation.number_of_people }}

Figure

Number of people incl. babies

{{ reservation.number_of_people_including_babies }}

Figure

Number of people incl. babies

{{ reservation.nr_guests }}

Figure + person/persons

Name of object

{{ reservation.rentable_identity_name }}}

Name of type

{{ reservation.rentable_type_name }}

Extras

{{ reservation.extras }}

List of booked Extras

Check-in time

{{ reservation.checkin_time }}

24-hr time

Check-out time

{{ reservation.checkout_time }}

24-hr time

Costs

{{ reservation.costs }}

List of the costs

Late checkout? yes/no

{{ reservation.late_checkout? }}

Boolean, for use in if/else statements

Preferenced object? yes/no

{{ reservation.fixed_rentable? }}

Boolean, for use in if/else statements

Reservation end date

{{ reservation.end_date}}

yyyy-mm-dd

Reservation end date

{{ reservation.local_end_date }}

dd-mm-yyyy

Type

To communicate details of the booked type to your guest.

Variable

Tag

Note

Global segment

{{ rentable_type.semantic_segment }}

Segment name

Type attachment text

{{ rentable_type.attachment_text_html }}

Available if entered in type settings

Name

{{ rentable_type.name }}

Address

{{ rentable_type.address }}

Street name and number

City

{{ rentable_type.city_name }}

Postal code

{{ rentable_type.postal_code }}

Object

To communicate details of the booked object to your guest.

Variable

Tag

Note

Name

{{ accommodation.name }}

Object attachment text

{{ accommodation.attachment_text_html }}

Available if entered in object settings

Door name

 {{ accommodation.door_name }}

Available if entered in object settings

Name of owner of the object

{{ locals.reservation_accommodation_owner_name }}

Phone number of owner of the object

{{ locals.reservation_accommodation_owner_phone }}

Owner

To personalise messages to be sent to multiple owners

Variable

Tag

Note

Objects of owner

{{ owner.rentable_names }}

List separated by comma's

End date of agreement

{{ owner.contract_ends_at }}

Salutation

{{ owner.salutation }}

Mr. | Ms. | Family | Sir or Madam

Greeting

{{ owner.greeting }}

Dear *Salutation* *Last name*

Informal greeting

{{ owner.informal_greeting }}

Hi *First name*

Name

{{ owner.name }} or {{ owner.full_name }}

Full name

Contractors

Variable

Tag

Note

Contractor name

{{ contractor.name }}

Full name

Invoice details

Variable

Tag

Note

Invoice recurring payment enabled?

{{ invoice.recurring_payment_enabled? }}

Boolean, for use in if/else statements

Greeting

{{ invoice.greeting }}

Dear *Salutation* *Last name*

Informal greeting

{{ invoice.informal_greeting }}

Hi *First name*

Name of invoiced

{{ invoice.name }}

Full name

Invoice date

{{ invoice.date }}

Invoice number

{{ invoice.invoice_nr }}

Invoice type

{{ invoice.type }}

i.e. reservation, channel, owner

First payment total

{{ invoice.first_payment_total }}

First payment deadline

{{ invoice.first_payment_deadline }}

Next payment deadline

{{ invoice.next_payment_deadline }}

Payments

{{ invoice.payments }}

List of payments made

Currency symbol

{{ invoice.foreign_currency_symbol }}

Symbol of currency used by the invoiced

Total open

{{ invoice.foreign_total_open }}

Amount to be paid

Total amount

{{ invoice.foreign_total }}

Total amount of the invoice

Links to personalised webpages for guests

Easy way to direct guests to the right page for the desired action. The text in between the quotation marks is freely editable, and is shown as hyperlink text here.

Variable

Tag

Link to cancel an option

{{ 'hyperlink text here' | cancel_option }}

Link to add upgrades

{{ 'hyperlink text here' | front_office_reservation }}

Link to submit review

{{ 'hyperlink text here' | reservation_review_form }}

Link to fill out guest list

{{ 'hyperlink text here' | reservation_guest_list }}

Link to submit bank details for deposit (IBAN/BIC)

{{ 'hyperlink text here' | reservation_deposit }}

Link to register license plates

{{ 'hyperlink text here' | reservation_license_plates }}

Link to Customer Portal

{{ 'hyperlink text here' | customer_customer_portal }}

Link to edit reservation

{{ 'hyperlink text here' | reservation_edit }}