Managing vouchers
A voucher is a unique code that represents an amount of money. The refund for a cancelled reservation may be given out as a voucher. When making a new reservation, the guest can use the unique code to apply the value of the voucher as a discount.
A voucher cannot be cashed in as a cashier's payment in the park restaurant or convenience store. Vouchers can only be applied to reservations.
Read more about creating a voucher, or reverting an existing voucher back into a refund: How to create a voucher, Voiding a voucher for a refund
Overview of vouchers
Go to the 'Vouchers' page in the Reservations module. Vouchers are part of the reservations module, because vouchers can only be created from and applied to reservations.
The overview page shows all existing vouchers, and you can use the filters to list vouchers by expiration date or by balance.
View the voucher code
In the interest of data protection, the voucher overview page only shows partial voucher codes. To see the full voucher code, open the voucher and click the eye icon next to the masked voucher code on that page. This eye icon can only be used if your user account has permission to do so.
Read more on how to apply voucher codes: Applying a voucher code to a new reservation
Voucher payment methods
When creating and applying vouchers, you are performing a financial transaction that needs a payment method. By specifying these and the attached ledger account, you keep track of the amount of money that is circulated via vouchers.
Go to 'Payment methods' in the financial module. The payment method 'Voucher' is used when a voucher code is redeemed. The payment method 'Settled as voucher' is used when a voucher is created. By default, these payment methods are linked to ledger account 2030: 'Vouchers in circulation'.
Exporting voucher data
An export of existing voucher can be made from the 'Vouchers' index page in the reservations module. Use the filters to control which vouchers are part of your export. When ready, click the 'Export' button on the bottom of the page. The export file will be sent to the email address associated with your user account.
Data in the export file:
Masked voucher code
Reservation number of original cancelled reservation
Stay dates of the original cancelled reservation
Cancellation date
Reason for cancellation
Spent voucher value
Voucher balance
Name of the booker that received the voucher
Email address of the booker