To go to your reception messages inbox, click on the envelope icon in the light green bar at the top of your screen. You will receive messages about new reservations, messages from owners, and messages from channels and integrations. Respond to messages or send a new message yourself to owners.
Received messages
There are many different types of messages that end up in your inbox. If you archive these messages as soon as they are viewed and handled, you and your colleagues will maintain an overview.
New reservation
You will receive a notification for every new reservation that is confirmed for your administration. If it is a preferred reservation or if there are other specifics, this will be indicated in the subject line. If necessary, you can respond to this message to send a message directly to the guest.
Booking has expired
If people select a stay via your own website, but do not complete the reservation in the booking portal by making a payment, you will receive a message. Click the button in this message to view the relevant details, so that, if desired, you can contact the guest to help them finalize the booking.
Email could not be delivered
If a contact's email address is incorrect, you may receive a message that an invoice or reservation message could not be delivered. Solve the problem by changing the email address and resending the message or invoice.
Messages from owners
In your reception messages inbox, you also receive emails from owners who want to change their information, make a reservation for themselves, or have other questions. The responses you send to these messages are visible to owners via their owner portal.
Messages via channels
If you work with external distribution channels, you will regularly receive messages via or on behalf of these channels. Most will be about reservations, but you will also receive messages about reviews, errors in the connection, or unexpectedly large price differences.
Failed reservation request
A failed reservation request means that an attempt was made to make a reservation via a channel, but it was unsuccessful. The reason could be, for example, that the object was reserved via another channel in the meantime, or that the specified number of guests is not allowed in the object. Check the channel itself to see if such a reservation was not mistakenly communicated as confirmed to the guest.
It is possible that you receive a 'failed reservation request' about a reservation that has already been successfully confirmed in the PMS. This may be because the processing of the reservation in the connection between BEX PMS and the channel was not fast enough. BEX PMS retrieves new or edited reservations from external channels every minute. If the processing takes longer than a minute, a new reservation could be retrieved twice. The second time then results in a failed reservation request.
Change request
You receive a change request if a guest has made a reservation through an external channel and wants to change it at a later time. This can be a change of stay dates, but also, for example, a notification of expected arrival time.
Messages via integrations
Other integrations, such as guest technology apps and access control integrations, can also send messages to your reception. These are often about guest questions or notifications.
Sent messages
Using the '+New' button, you can draft a message yourself to send to owners.
Read more: Send reception messages to owners
Communication with guests is primarily done via auto-emails and templates, and via your responses to received reception messages, so it is not possible to draft a new reception message to guests yourself.