Managing received reviews

All reviews left by guests are gathered in an overview, where you can see the scores and reply to them individually if needed. In this overview you can also decide whether a review should be available for display on your website.

Go to 'Reviews' in the reservations module.

In the index, all reviews are shown in chronological order by default, with the most recent ones on the first page.

  • If you’re looking for particular reviews, use the filters to narrow down the selection or use the search bar to search by review characteristics.

  • The numerical scores in the index header are the averages across all reviews in the index. Hover your mouse over one of the scores to see the component name.

  • Click a guest name to view their review in more detail.

  • A direct reply to the guest who left the review can be made either from the detail view, or after clicking the speech bubble icon in the index. After replying, remember to mark the checkbox to set the status of this review to 'Replied'/'Answered'. This is not done automatically.

  • Use the toggle button in the 'Visible on website' column to hide a review from your website if needed.

Editing a review is possible.
Open the relevant review by clicking the guest name, and then click the edit button. Editable information: every field in the review form used.