Admin-only functionalities
Not all BEX PMS settings can be set or reset by a user themselves. For some things, they'll need the help of the Booking Experts Customer Success department. These settings and functionalities are referred to as admin-only.
The admin-only functionalities can only be set with the help of a Booking Experts employee, because these actions severely affect the operation of a park, affect billing, or concern data that may not be recoverable afterwards.
Low-impact tasks
Executed independently by medior CS employees:
Resetting the identity provider method (Google or Microsoft) for login by the client’s employees.
Resetting the MFA (multi-factor, 2FA) login requirement for the client’s employees.
Raising the limit for sending auto emails.
Creating and approving cities/regions for use by all Booking Experts clients via Admin hub.
Approving Booking.com listings
Re-index availability
High-impact tasks
Only to be performed after approval by CS Team Lead:
Duplicating records (data management)
Creating a demo administration
for a potential client, done by Onboarding Specialist upon request by Sales
for a new BEX employee, done by Onboarding Specialist
for app developers, done by CS Team Lead
Re-applying cost items
Creating segments for existing clients (affects billing)
Activating or de-activating PMS or CMS modules that cannot be managed by the client themselves (affects billing)
Team Lead tasks
Only performed by Team Lead:
Deleting client Administrations
Deleting client Organizations
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