Managing Campaigns contacts

From the overview of your contacts you can look up a specific contact via the search bar, or filter contacts based on status, language, or segment. A contact’s consent depends on their status and through which segment they were added.

Contact status

The status of a contact indicates whether they will actually receive any message sent to them, and if not, why.

• Deliverable: The contact will receive campaigns messages.

• Hard bounced: The contact’s email address is not in use anymore.

• Spam complaint: The contact has marked campaigns messages as spam.

• Unsubscribed: The contact has unsubscribed (withdrawn consent), and will no longer receive messages.

• Blocked: The contact has been manually blocked by someone managing Campaigns contacts.

Segments filter

In the segments filter, you can select one or multiple segments to filter by. The segments are organized by segment type.

Viewing and editing a contact

Click the email address of a contact to view their details. This includes:

• Extended contact details

• Any synced data from your BEX PMS if this contact is a booker contact

• The segments that this contact is a part of (there may be multiple)

• The messages this contact has received

Editing a contact

By clicking the blue 'Edit' button for a contact, you can manually change the following details:

• First and last name

• Language

• Status

  Note that manually changing an 'Unsubscribed' or 'Blocked' status back to 'Deliverable' requires you to re-confirm that explicit consent has been given by the contact.

Contacts unsubscribing themselves

Each sent Campaigns message contains an unsubscribe link. Contacts can click it to unsubscribe, which means they revoke their consent and their status changes.

• If a contact has given multiple types of consent, these can be revoked or re-instated separately when this contact uses the unsubscribe link.

• The unsubscribe link also offers an option to revoke consent for any and all email communication.