Refunding products without a receipt

First, check whether you can find the original receipt to credit for a refund.
Read: Viewing and crediting receipts

Refund a product

1. Click POS in the main navigation to go to the open register.

2. Click the product that the guest returns, or scan it.

3. On the receipt, click the pencil icon next to the product.

4. Change the amount to a negative number, so that if the item is usually sold for €4.99, it now says € -4.99. Save the change.

5. Under the negative total, click the payment method for the refund, and pay the guest.

The receipt opens with a negative total. Print it, or click PDF to print it on a regular printer.

Good to know

• Can I refund to the guest's card this way? No. The PIN terminal doesn't accept negative amounts. Refund in cash, or credit the original receipt.

• Where do I find the refund later? In POS > Receipts. The receipt shows which employee made the refund and when.