Crediting a receipt
If you want to refund money to a guest, you can credit the receipt of the original purchase.
Go to the receipts submenu and to the correct tab. Use the filters to find your receipt faster. Click on the receipt you want to credit to open it.
If you do not have enough information to find the correct receipt, process the refund another way: Refund of products without receipt
The payment methods that you can use to credit the receipt are displayed at the top right. You don’t have to use the original payment method for the refund. If you work with multiple registers, you have to select one once you have clicked on your chosen payment method. The refund is then added to the receipts overview with a negative amount.
You cannot undo a credited receipt. If you have credited the wrong receipt, you can only correct this by creating a new receipt that is a copy of the original receipt.
Can I change the date of a receipt?
It isn’t possible to change the date of a receipt. If there’s a difference when closing a register because a transaction hasn’t been registered correctly, create a receipt for the missing transaction before confirming the count. Then count the register again and close it.
If the register is already closed, you need to correct the register count: Viewing and correcting register counts