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Campaigns

Adding an import segment

By importing contacts into Campaigns, you can create a new import segment or add to an existing one. You'll need a CSV file containing the contacts you want to import, or copy/paste a list of email addresses.

Contacts to be imported are usually owners or other non-booker contacts that you have a list of. They will always be added to an import segment.

  1. Open the Campaigns menu in your CMS, and go to the submenu 'Contacts'.

  2. Click the blue 'Import' button in the top right of the page.

  3. Select 'Email input' to enter email addresses as plain text, or select 'CSV upload' to upload a CSV file containing email addresses and any additional information.

    An export of owners from BEX PMS can be uploaded as a CSV file.

  4. Select the correct language for these contacts; this will determine in which language the contacts will receive any Campaigns messages.

    Note that this means that you will have to separate contacts by language before uploading them here.

  5. Enter a new segment name, indicating a shared characteristic of the uploaded contacts, or select an existing import segment to add them to.

    Imports of contacts separated by language can still end up in the same segment this way.

  6. It is mandatory to confirm that all individuals whose email addresses you are adding, have given explicit consent.

  7. Click 'Add contacts' to finish.

  8. If you just created a new segment for owner contacts, be sure to check and edit this segment’s consent type if needed. Read more: Consent and segment management

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