Security deposits
Charge, claim, and refund security deposits
- Switching to security deposit policiesAre you currently working with dedicated costs to charge deposits to your guests and do you want to start using the security deposit policies feature? Read how to do that here.
- Creating security deposit policiesDeposits are used to cover any damage guests accidentally or willfully cause during their stay. Security deposit policies can be set up to automatically apply and charge required security deposits for incoming reservations. Like other costs, different security deposit policies can be created to apply to different types or channels.
- Statuses of security depositsAll possible security deposit statuses, and what this means for security deposit management.
- Making and claiming damage reports for depositsIf damage has been caused by the guest, you can create a damage report. You can add one or more damage reports per security deposit item. After checkout, damage reports can be claimed and settled on the guest invoice.
- Security deposit release and refundIf there is no damage report, your guest will be refunded the full deposit amount.
- Automatic refund of depositsAutomatically refunding security deposits is only done when a set of conditions have been met, for secure repayments.
- Security deposits in ledger accountsWhich ledger accounts BEX PMS uses for security deposits, and what is booked when a deposit is paid, released or claimed.