In our App Store you can read more about what Dormakaba can offer you.

How to install the app?

Go to the 'Available apps' index, and use the search bar to find the Dormakaba app. Click the 'Install app' button.
Read more: Getting started with BEX App integrations

Complete the settings

What you'll do:

1. Open the Dormakaba app page from your 'Installed apps' overview.

2. Select 'Settings' from the Commands dropdown.

3. For each administration in your organization, enter the following information:

   • Location Name - The name of your Dormakaba system site

   • User - Your Dormakaba administrator username

   • Password - Your Dormakaba administrator password

4. Click the "Save" button to store your configuration.

Important Information:

• You must have valid Dormakaba system credentials to connect the integration

• Separate configurations are required for each administration in your organization

• These credentials are securely encrypted and stored

What happens after: Once saved successfully, the Dormakaba integration will be connected and ready to generate access codes for incoming reservations. A confirmation message will appear indicating that your settings have been updated.

Daily operation

View and manage access codes

What you'll do:

1. When viewing a confirmed reservation in your PMS: click the Apps dropdown in the reservation, and select "Dormakaba: View access code".

2. The access code page shows:

   • Guest check-in start date

   • Guest check-out end date

   • Door/facility name

   • Generated access code

   • Date sent (when the code was sent to the guest)

   • Any error messages if code generation failed

3. If a guest extends their stay, you can update the access code to reflect the new checkout date by using the 'Renew' button.

4. You can manually resend the access code if needed, by using the 'Send this code again' button.

Important Information:

• Access codes are automatically generated when reservations are confirmed

• Codes are sent to guests via your configured application message templates

• If an error occurs during code generation, the error details will be displayed for troubleshooting

What happens after: The system logs track all access code generations and deliveries for audit purposes.

Editing the application message template

1. Go to 'Templates' in the administration settings.

2. In the tab 'Application message templates', open the template called 'Access code created'.

3. Review the default content of the template, click the flags to show different languages.

4. Click the 'Edit' button to edit the content of the template to suit your needs.

Adding Dormakaba door number to object

1. Open the relevant object.

2. Edit the object details.

3. Enter the correct number in the field 'Door or room name'.

When guests receive their access code

Guests receive the door code associated with their reservation one day before arrival, provided any payments due have been received in full.